Is your Complaints Policy compliant? | Croydon Education Partnership

Course Date

28 Sep 2023 18:30 – 19:30

Overview

Trustees and Governors are increasingly becoming involved in both the investigation of parental complaints as well as sitting on formal Panels to consider parental complaints. Thus it is essential that Trustees and Governors are equipped with the knowledge and understanding of what makes an effective complaints policy and what is required to ensure compliance.

This development session is non-chargeable for those Governors whose schools have purchased an annual training contract with Octavo Governance.

Description

This development session is relevant for both Trustees and Governors as well as Clerks who may be advising Boards on their complaints policy and whether this is fit for purpose.

The material covered in this session will assist Governors’ development in relation to Key Competency 1 (Strategic Leadership) and Key Competency 5 (Compliance) within the Governance Competency Framework.

Booking Information

To Book:
Please log in to / using your email address and previously provided password.

A place must be booked beforehand in order to be able to attend the training session. Those delegates who have booked a place by 5pm on the day before the session will receive, via an email, a Microsoft Teams meeting link which will be needed to join the session. To ensure the security of the virtual meeting, Governors who have not booked and not been sent the link will not be allowed to join the training session.

All courses should be booked via our portal. Click ‘Book Now’ to log in and secure your place. If you do not have a user account for our portal please contact educationgovernance@croydon.gov.uk with the completed new user request form (found below) or call 020 8241 5486.

Price:
For those Governors whose schools have purchased a training contract with Octavo Governance, attendance at these sessions will be at no additional charge; Governors whose school have not purchased an Octavo Governance training contract are warmly welcome to attend our virtual sessions for a fee of £115 per delegate per session.
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